Team Leader& Agency Manager

Kotak Mahindra Group wants to bring on a Team Leader& Agency Manager for its Velachery, Chennai team. Freshers can apply. There are 10 open positions. The pay goes up to ₹45,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : English, Tamil

Salary and benefits

Salary: ₹20,000 – ₹45,000 per month, based on skills and experience.

Eligibility

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of English and Tamil
• Basic English
• Freshers can apply
• Languages: English, Tamil

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Velachery, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Kotak Mahindra Group.