Team Leader

Start your next role as a Team Leader with Kotak Mahindra Group in Phool Bagan, Kolkata. Great for first-time job seekers. 8 candidates will be hired for this role. The pay goes up to ₹40,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• Someone polite and customer-first

Key responsibilities

Here is what a typical day looks like:

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Salary

The salary for this role is ₹15,000 – ₹40,000 per month.

Position details

• Job location: Phool Bagan, Kolkata, West Bengal
• Job type: Full time
• Shift: 10:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 8
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Kotak Mahindra Group.