Team Leader

Kotak Mahindra Life Insurance Company Limited is hiring a Team Leader in Tambaram, Chennai. You can earn up to ₹50,000/month. There are 30 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil

What you get

The salary for this role is ₹20,000 – ₹50,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil

Day-to-day work

In this role, you will:

• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Quick facts

• Job location: Tambaram, Chennai, Tamil Nadu
• Employment type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Ready to start? Upload your resume and apply to Kotak Mahindra Life Insurance Company Limited today.