Team Coordinator

A new Team Coordinator role is open at Kotak Mahindra Life, Shakespeare Sarani, Kolkata. There are 5 open positions. The pay goes up to ₹50,000/month. Freshers can apply.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

Day-to-day work

As a Team Coordinator, your work will include:

• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Candidate profile

• No prior experience needed — freshers can apply
• Education: Tenth Pass
• Good knowledge of Bengali, English and Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English

Salary and benefits

Salary: ₹20,000 – ₹50,000 per month, based on skills and experience.

Job at a glance

• Work location: Shakespeare Sarani, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 10.00 AM - 6:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time

Click Apply to send your profile to Kotak Mahindra Life. It takes less than a minute.