Customer Service Team Lead

Kotak Partner Chanel has an opening for a Customer Service Team Lead based in Aliganj, Lucknow. The team is filling 2 vacancies. The pay goes up to ₹31,500/month.

In the employer’s words

Had Knowledge Of Insurance Sales. Type : Domestic, Sales | Marketing | Languages : Hindi

What the job involves

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Compensation

Salary: ₹21,500 – ₹31,500 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Comfortable with Domestic, Hindi, Marketing, Sales
• Male Only
• Basic English
• Freshers can apply
• Type: Domestic, Sales
• Marketing
• Languages: Hindi
• A customer-first, patient attitude

Quick facts

• Work location: Aliganj, Lucknow, Uttar Pradesh
• Vacancies: 2
• Job type: Full time
• Work mode: On-site
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 10:30 am - 5:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Kotak Partner Chanel today.