Senior Telecaller

Join Kousalya Associates as a Senior Telecaller in West Marredpally, Hyderabad. The pay goes up to ₹15,000/month. The team is filling 2 vacancies.

Employer’s description

Loans Tele Calling. More Than 2 Years Experience Compulsory.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

You will be paid ₹15,000 per month.

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Hindi and English, Complaint handling, Verbal communication and Typing speed
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• A patient, customer-first attitude

Quick facts

• Location: West Marredpally, Hyderabad, Telangana
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work mode: On-site

Ready to start? Upload your resume and apply to Kousalya Associates today.