Telecaller

Koushalya Education Consultancy is hiring a Telecaller in Kanchikacherla, Vijayawada. The team is filling 10 vacancies. The pay goes up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Complaint handling, Typing speed, Verbal communication, Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and polite

Compensation

You will be paid ₹10,000 – ₹11,000 per month.

Position details

• Work location: Kanchikacherla, Vijayawada, Andhra Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Koushalya Education Consultancy reviews applications regularly.