Quality Assurance Executive

Kredito24 is hiring a Quality Assurance Executive in Sector 48 - Gurgaon, Delhi. Salary is up to ₹40,000/month.

Note from the employer

We Are Hiring A Quality Analyst To Audit Collection Calls, Monitor Agent Performance, Ensure Process And Compliance Adherence, Identify Quality Gaps, Share Feedback, And Support Continuous Improvement. Nbfc/Collections Experience Preferred. More Than 2 Years Experience Compulsory. | Languages : English

Pay and perks

Compensation: ₹35,000 – ₹40,000 per month.

What the job involves

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and calm under pressure

Job details

• Job location: Sector 48 - Gurgaon, Delhi, Delhi
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: Work from office
• Employment type: Full time
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Kredito24.