Telecaller

Join Kripa Group as a Telecaller in Peer Mucchalla, Chandigarh. Salary is up to ₹25,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• You'll resolve queries and complaints with patience and accuracy.
• You'll escalate complex cases to the right team within the SLA.

What you get

The salary for this role is ₹12,000 – ₹25,000 per month.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Active listening, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Job at a glance

• Location: Peer Mucchalla, Chandigarh, Chandigarh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 1

Click Apply to send your profile to Kripa Group. It takes less than a minute.