Telecaller

Start your next role as a Telecaller with Krishna Services in Kankarbagh, Patna. There are 3 open positions. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹10,000 – ₹12,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with CRM tools, Complaint handling, Typing speed, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Day-to-day work

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Location: Kankarbagh, Patna, Bihar
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Krishna Services. It takes less than a minute.