Telecaller

Looking for a Telecaller role in Maldahiya, Varanasi? Kritika Services is hiring now. No experience? You can still apply. You can earn up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: CRM tools, Complaint handling, Hindi and English, Typing speed
• Basic English
• Freshers can apply

Compensation

The salary for this role is ₹10,000 – ₹15,000 per month.

Your responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Maldahiya, Varanasi, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Kritika Services today.