Customer Care Representative

Kriya Mobility Solutions wants to bring on a Customer Care Representative for its Chembur, Mumbai team. There are 20 open positions. You can earn up to ₹20,000/month.

Employer’s description

Customer Support. Type : Inbound | Languages : Bengali, Punjabi, Marathi, Gujarati, Hindi, English

What you will do

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Inbound, Marathi and Punjabi
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Bengali, Punjabi, Marathi, Gujarati, Hindi, English
• Someone customer-first and patient

Position details

• Location: Chembur, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kriya Mobility Solutions today.