Telecaller

KSA Solutions wants to bring on a Telecaller for its Ashok Nagar, Chennai team. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

You will be paid ₹12,000 – ₹15,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Skills: Verbal communication, Complaint handling, Hindi and English, Typing speed
• Female Only
• No English required
• Freshers can apply

What the job involves

In this role, you will:

• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Ashok Nagar, Chennai, Tamil Nadu
• Openings: 1
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to KSA Solutions today.