Telecaller

Join Kv Infratech as a Telecaller in Bithoor, Kanpur. No experience? You can still apply. The pay goes up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Typing speed, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• You are polite and customer-first

Salary

You will be paid ₹15,000 – ₹18,000 per month.

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Bithoor, Kanpur, Uttar Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

Click Apply to send your profile to Kv Infratech. It takes less than a minute.