Customer Service Advisor

Kwality Tractor & Automobile is hiring a Customer Service Advisor in Pandra, Ranchi. Salary is up to ₹15,000/month. There are 2 open positions.

Employer’s description

Customer Service, Warranty Policy, Technical Specifications. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Hindi and English, CRM tools and Active listening
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and calm under pressure

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Job details

• Location: Pandra, Ranchi, Jharkhand
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work type: On-site
• Vacancies: 2

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