Customer Service Manager

Looking for a Customer Service Manager role in Howrah? Lalita Projects Pvt Ltd is hiring now. You can earn up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Bengali, Hindi, English

Day-to-day work

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Bengali, Hindi, English
• A polite, customer-first attitude

Quick facts

• Work location: Howrah, West Bengal
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Lalita Projects Pvt Ltd.