Rma (Return Merchandise Authorizati...

A new Rma (Return Merchandise Authorizati... role is open at Lapking Business Private Limited, Lalbagh, Lucknow. Salary is up to ₹15,000/month.

In the employer’s words

Handle Return & Replacement Requests # Maintain Excel Records Of Returned Items # Coordinate With Qc & Vendors For Issue Resolutions # Update Reports Daily. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: English, Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and calm under pressure

Your responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Quick facts

• Work location: Lalbagh, Lucknow, Uttar Pradesh
• Job type: Full time
• Work type: Office-based
• Openings: 1
• Interview: 12:00 PM - 6:00 PM | Monday to Saturday
• Timings: 10:30 AM - 9:00 PM | Monday to Saturday

Apply today and take the next step in your career with Lapking Business Private Limited.