Customer Care Executive

A new Customer Care Executive role is open at Lavya Jewels, Cossipore, Kolkata. Salary is up to ₹20,000/month.

Note from the employer

Customer Feedback. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and calm under pressure

Salary

Compensation: ₹20,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Cossipore, Kolkata, West Bengal
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Timings: 10 am - 7.30 pm | Monday to Saturday
• Openings: 1

Apply today and take the next step in your career with Lavya Jewels.