Operational Head

Start your next role as an Operational Head with Laxmi Kapat Private Limited in Kosamba, Surat. You can earn up to ₹40,000/month. There are 2 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary

Compensation: ₹25,000 – ₹40,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Typing speed, Verbal communication, Active listening, CRM tools
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• You are polite and customer-first

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Kosamba, Surat, Gujarat
• Work mode: On-site
• Job type: Full time
• Interview: 12:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Laxmi Kapat Private Limited reviews applications regularly.