Assistant Center Manager

Learning Temple Academy wants to bring on an Assistant Center Manager for its Shahibaug, Ahmedabad team. Salary is up to ₹20,001/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, Gujarati

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Gujarati, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, Gujarati

Day-to-day work

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Compensation: ₹15,001 – ₹20,001 per month.

Position details

• Job location: Shahibaug, Ahmedabad, Gujarat
• Job type: Full time
• Working hours: 10:30 AM - 7:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Learning Temple Academy today.