Telecaller

Legacy Tiny Warriors Playway & Activity Club for Kids | Club 72 Gym has an opening for a Telecaller based in Mohali. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, CRM tools, Complaint handling and Typing speed
• Female Only
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

What you will do

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Job location: Mohali, Punjab
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

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