Senior Customer Service Advisor

A new Senior Customer Service Advisor role is open at Limbanna Cars, Sadar, Nagpur. You can earn up to ₹50,000/month.

Employer’s description

The Accident Repair & Insurance Claims Executive Is Responsible For Managing Vehicle Accident Repair Cases From Initial Customer Interaction Through Final Vehicle Delivery. The Role Involves Coordinating With Insurance Companies, Surveyors, Customers, Technicians, And Workshop Management To Ensure Smooth Claim Processing, Accurate Repair Estimation, Timely Approvals, And High Customer Satisfaction. More Than 2 Years Experience Compulsory. | Languages : English, Hindi, Marathi

Roles and responsibilities

As a Senior Customer Service Advisor, your work will include:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Marathi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi, Marathi
• Someone customer-first and patient

Compensation

Compensation: ₹25,000 – ₹50,000 per month.

Quick facts

• Work location: Sadar, Nagpur, Maharashtra
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Work from office
• Shift: 09:30 am - 7:30pm | Monday to Saturday
• Vacancies: 1
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Limbanna Cars.