Operation Manager

little Stars Soccer Academy Professional Football Academy is hiring an Operation Manager in Toli Chowki, Hyderabad. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Hindi and English, Active listening, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Salary

You will be paid ₹15,000 – ₹25,000 per month.

Position details

• Work location: Toli Chowki, Hyderabad, Telangana
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by little Stars Soccer Academy Professional Football Academy.