Telecaller

Loan Planet is hiring a Telecaller in Mahalaxmi Nagar, Indore. Salary is up to ₹13,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

Compensation: ₹10,000 – ₹13,000 per month.

Roles and responsibilities

As a Telecaller, your work will include:

• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Hindi and English, Typing speed and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Position details

• Work location: Mahalaxmi Nagar, Indore, Madhya Pradesh
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Office-based

Apply today and take the next step in your career with Loan Planet.