Senior Customer Care Associate

Loyltwo3ks It Private Limited wants to bring on a Senior Customer Care Associate for its Yelachena Halli, Bengaluru team. There are 2 open positions. The pay goes up to ₹30,000/month.

Note from the employer

Managing The Team, Call Quality Management, Client Interation, Team Handling. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : English, Hindi

Requirements

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English, Hindi

Pay and perks

You will be paid ₹25,000 – ₹30,000 per month.

What you will do

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Position details

• Work location: Yelachena Halli, Bengaluru, Karnataka
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 2
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Loyltwo3ks It Private Limited today.