Telecaller

Join Lumiwave as a Telecaller in Kondapur, Hyderabad. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Pay and perks

Compensation: ₹15,000 per month.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Verbal communication, Typing speed, CRM tools, Active listening
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Work location: Kondapur, Hyderabad, Telangana
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1

Apply today and take the next step in your career with Lumiwave.