Recovery/Collection Telecaller

M.B.A. Consulting India Private Limited is looking for a Recovery/Collection Telecaller to join its team in Sector 16 - Noida, Delhi. There are 20 open positions. Salary is up to ₹25,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Day-to-day work

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Typing speed, CRM tools, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Job at a glance

• Job location: Sector 16 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Work mode: Work from office
• Job type: Full time
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with M.B.A. Consulting India Private Limited.