Customer Care Officer

M/S Balaji Placement Services has an opening for a Customer Care Officer based in City Centre Extension, Gwalior. There are 2 open positions. Salary is up to ₹20,000/month.

In the employer’s words

Position: Customer Relationship Officertiming: 9:30 Am To 7:30 Pm Key Responsibilitiescustomer Serving For Sales & Servicehandle Customer Queries And Provide The Right Solutionsunderstand Customer Requirements And Recommend Suitable Airtel Products/Servicesachieve Assigned Sales & Activation Targetshandle Customer Objections Professionally And Convert Opportunities Into Salesmaintain Good Customer Relationships And Service Qualityfollow Airtel Processes, Compliance And Service Standards What We Are Looking Forgood Knowledge Of Sales & Customer Serviceexcellent Communication Skillsgood Customer Objection Handling Abilitypositive. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer

Day-to-day work

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Computer
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Computer
• Someone customer-first and polite

Salary

Compensation: ₹15,000 – ₹20,000 per month.

Job details

• Location: City Centre Extension, Gwalior, Madhya Pradesh
• Job type: Full time
• Openings: 2
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 7:30pm | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with M/S Balaji Placement Services.