Front Office

Join M/S Blue Waterways as a Front Office in Balasore. The pay goes up to ₹10,500/month. 2 candidates will be hired for this role. Freshers can apply.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Salary

You will be paid ₹9,500 – ₹10,500 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Typing speed, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• You are patient and polite

Job details

• Work location: Balasore, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with M/S Blue Waterways.