Telecalling Team Leader

M/S. Safehands is looking for a Telecalling Team Leader to join its team in Raghuvanahalli, Bengaluru. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Marketing | Languages : Kannada, Hindi, English

Salary and benefits

Compensation: ₹20,000 – ₹25,000 per month.

Key responsibilities

As a Telecalling Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Requirements

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi, Inbound, Kannada, Marketing, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Marketing
• Languages: Kannada, Hindi, English
• You are patient and polite

Position details

• Location: Raghuvanahalli, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — M/S. Safehands reviews applications regularly.