Telecaller

M-Tech Refrigeration and Engineering is looking for a Telecaller to join its team in Akoli Road, Amravati. No experience? You can still apply. The pay goes up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Typing speed, Active listening and Complaint handling
• Basic English
• Freshers can apply
• You are customer-first and patient

Compensation

Compensation: ₹10,000 – ₹11,000 per month.

Quick facts

• Location: Akoli Road, Amravati, Maharashtra
• Work mode: On-site
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to M-Tech Refrigeration and Engineering. It takes less than a minute.