Telecaller

Ma Education Company is hiring a Telecaller in Guntur. The pay goes up to ₹12,000/month. There are 4 open positions. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Verbal communication, Hindi and English, Active listening, CRM tools
• Female Only
• No English required
• Freshers can apply
• A polite, customer-first attitude

Day-to-day work

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹10,000 – ₹12,000 per month.

Quick facts

• Work location: Guntur, Andhra Pradesh
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ma Education Company reviews applications regularly.