Telecaller

Looking for a Telecaller role in Ayali Khurd, Ludhiana? Madhav Auto Tvs is hiring now. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Active listening, Hindi and English and Complaint handling
• Basic English
• Freshers can apply
• You are customer-first and patient

Pay and perks

Compensation: ₹10,000 – ₹12,000 per month.

What the job involves

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Ayali Khurd, Ludhiana, Punjab
• Employment type: Full time
• Openings: 1
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Madhav Auto Tvs reviews applications regularly.