Customer Care Specialist

Madhuli Exim Pvt.Ltd is hiring a Customer Care Specialist in Mavdi, Rajkot. Salary is up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, Gujarati

Your responsibilities

As a Customer Care Specialist, your work will include:

• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Gujarati, Hindi, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, Gujarati

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Mavdi, Rajkot, Gujarat
• Work type: Office-based
• Employment type: Full time
• Timings: 9:00 AM - 7:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Madhuli Exim Pvt.Ltd.