Voice & Non-Voice Chat Process

Magic India is hiring a Voice & Non-Voice Chat Process in Mathikere, Bengaluru. 30 candidates will be hired for this role. The pay goes up to ₹35,000/month. No experience? You can still apply.

Note from the employer

Manage Customer Interactions Via Chat, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, Kannada, English

Salary

You will be paid ₹18,000 – ₹35,000 per month.

Day-to-day work

As a Voice & Non-Voice Chat Process, your work will include:

• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Who can apply

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Comfortable with English, Hindi, Kannada
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, Kannada, English
• Someone polite and patient

Job at a glance

• Job location: Mathikere, Bengaluru, Karnataka
• Job type: Full time
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Friday
• Interview: 10:00 AM - 5:00 PM | Monday to Friday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Magic India.