Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Magic Traders in Arekere, Bengaluru. Salary is up to ₹25,000/month.

Employer’s description

Tl Role For Telecalling Team. More Than 2 Years Experience Compulsory. | Type : Inbound, International, Sales, Outbound, Domestic | Languages : Kannada, Hindi, English

Roles and responsibilities

As a Telecalling Team Leader, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Skills and qualifications

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound, International, Kannada, Outbound and Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, International, Sales, Outbound, Domestic
• Languages: Kannada, Hindi, English
• Someone polite and customer-first

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Quick facts

• Job location: Arekere, Bengaluru, Karnataka
• Openings: 1
• Work mode: Work from office
• Timings: 10.30 AM - 6:30 PM | Wed to Monday, Tuesday off
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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