Telecaller

Looking for a Telecaller role in Itwari, Nagpur? Magnum Life Sciences Private Limited (Pathology Laboratory) is hiring now. Salary is up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with CRM tools, Complaint handling, Typing speed, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Job at a glance

• Job location: Itwari, Nagpur, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Magnum Life Sciences Private Limited (Pathology Laboratory) reviews applications regularly.