Telecaller

Maha Associates has an opening for a Telecaller based in Guntur. The pay goes up to ₹12,000/month. 5 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi and English, Verbal communication, Complaint handling, Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

What you get

Salary: ₹8,000 – ₹12,000 per month, based on skills and experience.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Job location: Guntur, Andhra Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 5
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Maha Associates today.