Telecaller

Join Maha Vaishno Devi as a Telecaller in Ballabhgarh - Faridabad, Delhi. Salary is up to ₹11,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Pay and perks

The salary for this role is ₹10,000 – ₹11,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Typing speed, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply
• Someone customer-first and polite

Job details

• Work location: Ballabhgarh - Faridabad, Delhi, Delhi
• Employment type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Maha Vaishno Devi reviews applications regularly.