Customer Care Manager-Service

Start your next role as a Customer Care Manager-Service with Mahalaxmi Automotives (Maruti Suzuki) in Shivajinagar, Pune. Salary is up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Compensation

Salary: ₹30,000 – ₹40,000 per month, based on skills and experience.

Who can apply

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Complaint handling, Typing speed, CRM tools, Verbal communication
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Shivajinagar, Pune, Maharashtra
• Interview: 19:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Mahalaxmi Automotives (Maruti Suzuki) reviews applications regularly.