Banking Recovery Telecaller

Mahathi Associates is hiring a Banking Recovery Telecaller in Paradise Circle, Hyderabad. There are 15 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• Education: Tenth Pass
• Comfortable with Complaint handling, Hindi and English, Typing speed, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Compensation

You will be paid ₹18,000 – ₹25,000 per month.

Position details

• Job location: Paradise Circle, Hyderabad, Telangana
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Mahathi Associates reviews applications regularly.