Telecaller

Start your next role as a Telecaller with Mahaveer Automobiles in Barrackpore, Kolkata. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹15,000 per month.

Who can apply

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Comfortable with Hindi and English, Typing speed, Verbal communication, Active listening
• No English required
• Freshers can apply
• You are patient and polite

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.

Position details

• Job location: Barrackpore, Kolkata, West Bengal
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Mahaveer Automobiles.