Telecaller

Join Mahendra Group Solution as a Telecaller in Kidwai Nagar, Kanpur. Salary is up to ₹11,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹8,000 – ₹11,000 per month, based on skills and experience.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: CRM tools, Typing speed, Hindi and English, Complaint handling
• Basic English
• Freshers can apply

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Kidwai Nagar, Kanpur, Uttar Pradesh
• Employment type: Full time
• Work mode: On-site
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Mahendra Group Solution today.