Manager

Mahindra Group is looking for a Manager to join its team in Bidhan Nagar, Kolkata. The pay goes up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

As a Manager, your work will include:

• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary

You will be paid ₹15,000 – ₹35,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Typing speed, CRM tools, Complaint handling and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Job location: Bidhan Nagar, Kolkata, West Bengal
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Mahindra Group today.