Senior Telecaller

Mangalam Agro is looking for a Senior Telecaller to join its team in Khamla, Nagpur. The team is filling 2 vacancies. The pay goes up to ₹17,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• Someone customer-first and calm under pressure

Your responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹14,000 – ₹17,000 per month, based on skills and experience.

Quick facts

• Location: Khamla, Nagpur, Maharashtra
• Openings: 2
• Shift: 10:30 AM - 7:00 PM | Monday to Saturday
• Interview timings: 10:30 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

Apply today and take the next step in your career with Mangalam Agro.