Operation Manager

Mangalam Print Inc. wants to bring on an Operation Manager for its Shanthi Nagar, Bengaluru team. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Quality Control

Salary

The salary for this role is ₹24,000 – ₹25,000 per month.

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Quality Control
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Quality Control
• Someone customer-first and patient

Job details

• Location: Shanthi Nagar, Bengaluru, Karnataka
• Employment type: Full time
• Vacancies: 1
• Working hours: 10:30 AM - 7:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Mangalam Print Inc. today.