Escalation Executive

Start your next role as an Escalation Executive with Manhattan Holidays Private Limited (Eeka Bharat) in Govind Puri, Delhi. You can earn up to ₹30,000/month. The team is filling 2 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A customer-first, patient attitude

What you get

You will be paid ₹18,000 – ₹30,000 per month.

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Govind Puri, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Job type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Manhattan Holidays Private Limited (Eeka Bharat).