Relationship Manager

Manipal Cigna Health insurance wants to bring on a Relationship Manager for its Adajan, Surat team. The pay goes up to ₹20,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Day-to-day work

Your main tasks will be to:

• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Complaint handling, CRM tools, Active listening and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Position details

• Location: Adajan, Surat, Gujarat
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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