International Customer Service

Looking for an International Customer Service role in Ghansoli, Mumbai? Maple Consulting Services is hiring now. Salary is up to ₹38,000/month. There are 30 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• You are patient and calm under pressure

Compensation

Compensation: ₹25,000 – ₹38,000 per month.

Job at a glance

• Work location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Vacancies: 30
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Maple Consulting Services.