Banking Voice Process

Join Maple as a Banking Voice Process in Thane West, Mumbai. The team is filling 20 vacancies. Salary is up to ₹22,000/month.

In the employer’s words

Urgent Hiring Customer Service Executives Banking Sales Process 100 Openings Available Location: Thane West Role: Customer Service Representative / Executive Salary: 20,000 22,000 + Incentives Shift Options: Day Shift Rotational Shift Flexible Shift Timings Eligibility: Graduate Or Minimum 1 Year Experience In Voice Process. Type : Sales, Inbound

Salary and benefits

The salary for this role is ₹18,000 – ₹22,000 per month.

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Inbound and Sales
• Basic English
• Freshers can apply
• Type: Sales, Inbound
• Someone patient and customer-first

Position details

• Work location: Thane West, Mumbai, Maharashtra
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Maple reviews applications regularly.